Privacy Policy

1.Information We Collect

We may collect the following types of information to provide and improve our services:

a) Personal Information

• Full Name
• Email Address
• Phone Number
• Billing and Payment Details

b) Sensitive User Data

• Location data, including precise (GPS) location. For users with a driver role, we collect location in the background — even when the app is closed or not in use — while a shift is active, in order to show customers the driver’s live delivery location, calculate estimated delivery times (ETAs), coordinate delivery runs, and confirm deliveries. Background location collection only occurs after you grant permission and accept the in-app location disclosure, and only while your shift/tracking is switched on.
• Payment data (to process orders securely).

c) Usage Data

• Device information (e.g., operating system, device type).
• App usage and performance data.

2.Location Data and Background Location

ColdXpress uses location data to operate its delivery and driver-tracking features:

• Foreground location is used to record the location of pre-start checklists, pickups, and deliveries.
• Background location (“even when the app is closed or not in use”) is collected only for users acting as drivers, and only while a shift is active, so that customers can see the driver’s live delivery location, estimated delivery times (ETAs) can be calculated, and delivery runs can be coordinated.

Before any background location is collected, the app shows a disclosure screen and requests your explicit consent, as well as the Android system location permission. You can stop background location tracking at any time by switching off tracking in the app’s shift toolbar, or by revoking the location permission in your device settings.

We do not sell your location data, and we do not use it for advertising. A driver’s live location is shared with the customer awaiting that driver’s active delivery (to display the driver’s location and ETA), and with ColdXpress personnel and the service providers needed to operate the app, as described in the “Sharing Your Information” section.

3.How We Use Your Information

We use your information for the following purposes:

• To provide, maintain, and enhance our services.
• To process and fulfill your orders.
• To show customers the driver’s live delivery location and estimated delivery time (ETA), and to coordinate delivery runs while a shift is active.
• To send you order updates, notifications, and promotional offers.
• To improve the performance and functionality of our app through analytics.
• To respond to your inquiries and provide customer support.

4.Sharing Your Information

We only share your information when necessary:

• With Customers: A driver’s live location and estimated delivery time (ETA) are shared with the customer awaiting that active delivery.
• With Service Providers: To process payments, perform analytics, and enable app functionality.
• For Legal Reasons: To comply with applicable laws, regulations, or legal requests.
• With Your Consent: When you explicitly allow us to share your information.

We do not sell your personal information, and we do not share your location data with third parties for advertising or marketing purposes.

5.Data Retention and Deletion Policy

We retain your data only as long as necessary to provide our services or as required by law. You may request data deletion at any time by contacting us at sales@coldxpress.com.au.

6.How We Protect Your Information

We implement industry-standard security measures, including:

• Encryption of sensitive data during transmission.
• Restricted access to data for authorized personnel only.
• Regular security audits to identify and address vulnerabilities.

7.Your Rights

You have the right to:

• Access the data we have collected about you.
• Request corrections or deletions of your data.
• Opt-out of marketing communications.
• Withdraw consent to location tracking at any time by disabling tracking in the app or revoking the permission in your device settings.

To exercise these rights, contact us at sales@coldxpress.com.au.

8.Children’s Privacy

Our app is not intended for use by children under the age of 13. We do not knowingly collect personal information from children without parental consent.

9.Contact Us

If you have any questions about this Privacy Policy or how your data is handled, you can reach out to us:

10.Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and we will notify users of significant changes via our app or email.